Order Fulfillment and Refunds

  • Refund policy — All purchases for educational products are nonrefundable once the product has shipped.
  • Delivery policy — Educational products that are purchased will be shipped via priority mail within a few days of purchase.
  • Return policy – All educational products that are purchased on the AAEM website may not be returned unless damaged upon arrival. Photo documentation of damage will be required.
  • Cancellation policy — All purchases to attend AAEM live conferences can be cancelled with payment refunded up to 15 days prior to the start of the conference.

Please contact [email protected] for any questions regarding order fulfillments, refunds, cancellations or deliveries.